Home » Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be damaged upon receipt. Burg Apparel does not accept returns or exchanges for any other reason.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase, and email or phone call to customer service: email@example.com within 30 days of purchase to send proof of your damaged item.
Please do not send your purchase back without confirmation / return information from the Burg Apparel team.
PO Box 1203
Roebuck, SC 29376
Return Email: firstname.lastname@example.org
Customer Service: (864) 558-7609 (Arrowhead Design Group)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If rejected, you will not receive a refund and your item will not be sent back to you without purchase of a shipping label.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: email@example.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
No exchanges unless you received a damaged item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.